Privacy Notice

Our Commitment

This privacy notice sets out how PICC-Me LTD uses and protects any data that you give to us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Notice. We may change this notice from time to time by updating this page. You should check this page from time to time to ensure that you are aware of any changes.

To comply with the General Data Protection Regulation (GDPR) (Regulation EU 2016/679) we adhere to the procedures and guidance provided by the Information Commissioner’s Office (ICO).  PICC-Me LTD is registered with the Information Commissioner’s Office.

PICC-Me LTD collects and retains your data for the following purposes:

  • Contract: We have a contract to supply you with the goods that you have ordered on-line. In order to fulfil that contract, we need some personal data such as your name, address and email
  • Legal Obligation:  As we pay tax in the UK, we have a legal obligation to the HMRC to show our sales history in order to fulfil our legal obligations for taxation purposes. We must keep our sales data for 7 years.

The type of data we will collect about you may include:

  • Your name
  • Your address
  • Your e-mail address
  • Your contact phone number
  • The contents of any Contact Form or email you have completed and submitted to us
  • Any additional information required to allow us to process your order, customer enquiry or deal with any complaint.

The data you provide to us when using this Website will be processed for the following reasons:

  • To process any data relating to an order, sale, delivery, product complaint or other issue
  • To process any request for advice, technical enquiry or information supplied by us
  • To notify you of our blogs, offers and services
  • To customise this Website according to your interests
  • To comply with our statutory and regulatory obligations
  • From time to time, we may also use your information to contact you for market research purposes.
    If you do not wish to receive additional information from us, you can let us know by checking the appropriate box

How we handle your data: We will never collect any ‘Special Category Personal Data’ as defined by the Regulation. Any data that we collect about you is stored electronically on our database. It may also be printed and stored in our physical filing system.

We will keep your personal data confidential except to the extent that we are compelled to disclose it by law or to comply with an instruction of a regulatory body of competent jurisdiction (such as the UK Department of Health or HMRC). From time to time we may be called upon to demonstrate our maintenance of certain professional standards as set by appropriate authorities and/or to satisfy our regulatory auditors and/or to comply with other statutory requirements.

If you believe that the data we hold about you is inaccurate or if you wish us to cease processing your data for any particular purpose or purposes
please email us by Clicking here.

We reserve the right to appoint an Internet service provider to host our Website and an online payments provider to take payments on our behalf. These providers may be situated outside the European Economic Area. By agreeing to our terms and conditions of use for our Website, you consent to any transfer of your personal information outside the European Economic Area. This may be necessary for us to achieve the purposes set out above.

We may wish to contact you in the future for marketing purposes by post and e-mail but we need your consent to do this. If you would like us to contact you (including by e-mail or telephone) concerning our services and career opportunities that may be of interest to you then please check the appropriate box on the web form. You may refuse any marketing communication from us in the future at any time by emailing us. In the absence of your permission we will only contact you concerning your order.

Should you wish to obtain a copy of the personal data that we hold on you, please send an e-mail. Click here.
As soon as we are satisfied as to your identity, we will send to you, within 40 days, a copy of all the data that we hold concerning you.

When visiting our Web pages, we would like to use tracking technologies which record information about you automatically. This can include using a “cookie” which would be stored on your browser. However, we will not do this unless you give to us your express permission. If we cannot use such technology it is possible that certain functionality of this site might be affected [and you might not be able to access certain Web pages. This information does not identify you personally.

We automatically collect and store only the following information about your visit:-

  • the internet domain and IP address from where you access our Website;
  • the type of browser software and operating system used to access our Website;
  • the date and time you access our Website;
  • the pages you enter, visit and exit our Website from; and
  • if you linked to our Website from another Website, the address of that Website.

We use this information to help us identify click stream patterns, to improve our Website and to learn about the number of visitors to our Website and the types of technology our visitors use. We only use this information to ensure that our Web pages stay compatible with a selection of browsers and systems and thereby ensure that the pages appeal to a wide audience.

Controlling your personal data: You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us. Click here.

We will not sell, distribute or lease your personal information to third parties unless are required by law to do so. We may use your personal data to send you promotional information which we think you may find interesting but only if you tell us that you wish this to happen. You may request details of personal data which we hold about you. If you would like a copy of the information held on you please email us. Click here.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

For the exhaustive list of cookies we collect see the List of Cookies we collect section.

If you have a complaint regarding any breach of this privacy notice, contact us Click here.

When we receive your complaint, we will review it and ensure that we are in compliance with our privacy policy and all applicable laws.
We will contact you within 30 days of receiving your complaint to inform you of the results of our review.

Security: We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The table below lists the cookies we may collect and what information they store.

COOKIE nameCOOKIE Description
CARTThe association with your shopping cart.
CATEGORY_INFOStores the category info on the page, that allows to display pages more quickly.
COMPAREThe items that you have in the Compare Products list.
CURRENCYYour preferred currency
CUSTOMERAn encrypted version of your customer id with the store.
CUSTOMER_AUTHAn indicator if you are currently logged into the store.
CUSTOMER_INFOAn encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDSStores the Customer Segment ID
EXTERNAL_NO_CACHEA flag, which indicates whether caching is disabled or not.
FRONTENDYou session ID on the server.
GUEST-VIEWAllows guests to edit their orders.
LAST_CATEGORYThe last category you visited.
LAST_PRODUCTThe most recent product you have viewed.
NEWMESSAGEIndicates whether a new message has been received.
NO_CACHEIndicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history if you have asked the site.
POLLThe ID of any polls you have recently voted in.
POLLNInformation on what polls you have voted on.
RECENTLYCOMPAREDThe items that you have recently compared.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDSThe products that you have recently viewed.
WISHLISTAn encrypted list of products added to your Wishlist.
WISHLIST_CNTThe number of items in your Wishlist.

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